DELIVERY AND RETURN

SHIPMENT AND DELIVERY

Expeditions

The orders which have as a destination national territory (Continent and Islands) will be sent through the CTT and/or CHRONOPOST directly to the adress indicated by you, on the following conditions:

Continental Portugal delivery within two business days*,after payment's validation.

Shipping Prices: Free in a purchase equal o5r superior to 80€; in case of a lower purchase than 80€, the shipment expenses are supported by the customer according to the following table:

Weight                                Shipping Prices

Until 2kg              6,20 €

2kg to 5kg           6,90 €

5kg to 10kg         7,65 €

 

Portugal Islands

The orders are delivered within five business days*, after payment's validation.

Shipping Prices: Free in a purchase with a lower weight than 5kg, of a value equal or superior than 120€; in case of a purchase below 120€, the shipment expenses are supported by the customer according to the following table:

Weight                                Shipping Prices

Until 2 Kg                           12,50 €

2 Kg to 5 Kg                        17,80 €

5 Kg to 10 Kg                     31,00 €

 

Continental Spain

The orders are delivered within five business days*, after payment's validation.

Shipping Prices: Free in a purchase of a value equal or superior than 120€; in case of a purchase below 120€, the shipment expenses are supported by the customer according to the following table:

Weight                Shipping Prices

Until 2kg              11,00 €

2kg to 5kg           13,00 €

5kg to 10kg         19,00 €

 

Spain Balearics

The orders are delivered within eight business days*, after payment's validation.

Shipping Prices: Free in a purchase with a lower weight than 2kg, of a value equal or superior than 200€; in case of a purchase below 200€, the shipment expenses are supported by the customer according to the following table:

Weight                Shipping Prices

Until 2kg              26,00 €

2kg to 5kg           47,00 €

5kg to 10kg         83,00 €

 

Spain Canary

The orders are delivered within eight business days*, after payment's validation.

Shipping Prices: The shipment expenses are supported by the customer according to the following table:

Weight                 Shipping Prices

Until 2kg              84,50 €

2kg to 5kg           35,50 €

5kg to 10kg         222,50 €

 

International Delivery (Zone 2)

The orders are delivered within eight business days*, after payment's validation.

Shipping Prices: The shipment expenses are supported by the customer according to the following table:

Weight                Shipping Prices

Until 2 Kg            38,00 €

2 Kg to 5 Kg        47,00 €

5 Kg to 10 Kg     60,50 €

ZONE 2: Germany, Austria; Belgium, Slovakia, Slovenia, France; Greece, Holland, Hungary, Ireland, Italy, Luxembourg, United Kingdom, Czech Republic and Switzerland

 

International Delivery (Zone 3)

The orders are delivered within eight business days*, after payment's validation.

Shipping Prices: The shipment expenses are supported by the customer according to the following table:

Weight                Shipping prices

Until 2 Kg            38,00 €

2 Kg to 5 Kg        47,00 €

5 Kg to 10 Kg     60,50 €

ZONE 3: Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Malta, Norway, Poland and Sweden.

*We do not ensure these terms in times of promotions / sales / Christmas and end of stock.

Customs Duties and Taxes

The orders sent outside the E.U., or with different customs and fiscal politics than the norm of the E.U. countries, may be subjected to taxes, custom rights and fees charged by the country of destination. (Import Taxes).

So the receiver may have to endure additional charges of clearance. CASSIO does not have any control over this additional charges. The customs politics varies greatly from country to country, the customer should contact the local customs office to otain more information.

When clearance proceedings are necessary, there might be a delay of the predicted delivery period.

The delivery periods are indicative, being considered valid when there are no barriers of diverse nature (E.g. incorrect adresses, unavoidable setbacks).

Follow my order

When your order is sent, you will receive a code in your e-mail so that you can track your order on the site of your chosen shipping company.

If you experience difficulties locating your order, please contact us via e-mail GERAL@CASSIOSTORE.COM

 

Difficulties performing the delivery

If the CTT cannot make the the order's personal delivery, a postcard will be left for you to pick up your order at the nearest post office station.

 

Forwarding of returned orders

When a order is returned at the customer's responsibility who wishes the return of the same, the payment of shipment and a fee of 5€, is required for us to forward the order again.

This value should be paid via bank wire and the proof of payment sent to the e-mail GERAL@CASSIOSTORE.COM or to fax (+351) 226182359, attached to the returned order number.