Terms and Conditions

GENERAL CONDITIONS

 By using this site your agreeing with its use conditions, which can  be updated occasionally. We advise you to visist this page regularly so you are aware of any changes that might  occur to the Conditions of Use.

To make a purchase, you have to be over 18 years old and compromise to provide with real personal details which allow the handling of you order successfully.

 

PRIVACY POLICY

With CASSIO we have an important responsibility and commitment regarding our website's security and protection of our clients and visitors data.

Below we present our Privacy Policy. Any change applied to this policy will be communicated here.

 

What information do you provide?

Your name, phone number, zip code, e-mail and age for use of marketing campaigns and newsletters. Furthermore, whenever you make a purchase in our webite, we also collect informations like delivery adress and payment details.

 

Why do you provide your data?

Your data allows our cooperators the handling of your orders, they  keep you informed of any important changes in the website's functions, perform surveys and help with statistical purposes.

CASSIO commits itself to protect your data and these will never be made available to any third parties for marketing purposes.

 

Intellectual Property of Contents

All rights of Intellectual Property of software and contents available on this website are CASSIO's property and are licensed and protected by laws and treaties all over the word. All rights are reserved to CASSIO and its suppliers.

You can save, print or present the contents of the site only for your own personal use.

The publication, handling, distribution or reproduction, in any form, of any content of this wesite or its connection to any other business or company is not allowed without CASSIO'S  approval.

 

PRICES AND PAYMENT OPTIONS

Payment Methods

CASSIO places at your disposal the following payment methods: Credit Card (Visa, Visa Electron, Mastercard), ATM and Payment for Collection.

The ATM payment can be executed through the ATM's network or through your Homebanking. This payment method takes about 1 business day to enter the bank. Your order will be sent as soon as your payment reception has been confirmed.

The Payment for Collection should be executed on delivery, in cash.

VAT is included in all prices (when applicable) at the prevailing rate.

 

Cancellation, Returns and Exchanges

General Conditions

Your order can be cancelled if it's pending, which means it is yet to be packaged and it still hasn't left our warehouses. To proceed with the annulment, it is strictly necessary to do the following:

Access your personal account, click "view my account" in the Login box and you will find a summary of your account. On top, you have access to your recent orders. If the order you wish to cancel is pending, an annul botton will be available in the order's respective row. Click that button to cancel your order.

If you have already paid for this order, the refund will be made within 5 days.

If you have already received the order and this presents any problems or if for some reason you are unsatisfied, you have a period of 14 days, counting from the reception date, to deliver it.

CASSIO only accepts the return of products that are new, whole and that haven't been used by the client.

If you wish to return a product because you've changed your mind, or due to a mistake you made when placing the order, the cost of collection will be deducted from the refund amount.

 

Product Exchange

We exchange products that are new, whole and without signs of use. Follow the instructions written above.

If for any reason the exchange of a certain product is not possible, its value will be refunded to you.

If you wish to return  a product because you've changed your mind, the cost of the new product's shipment will be supported by the client.

 

Refund Method

CASSIO will do everyrhing possible to refund the client quickly, safeguarding however, a maximum period of 15 days from the arrival of the return to our warehouses.

  •          If you made the payment via credit card, the refund will be made on the card itself and it can be verified in the next statement.
  •          In case of payment for collection or ATM, your bank data (BIC and SWIFT) will be requested and the refund will be executed by bank transfer.

 

Return of shippment Expenses

We refund the shippment  expenses if the return of the order in question is of the responsibility of CASSIO. E.g. Wrong or defective products.

We warn that  we don't refund the shippment expenses if in a order of multiple products only one of them presents problems.

When the return of a order is the customr's responsibility, the customer has to support the expenses, which will be the same value of the shipping fee (or the appropriate fee, if the shippment in question was free).

The order will be collected in the adress given by the customer.

 

PRODUCT DETAILS

We take precautions to ensure that the photographs, details, descriptions and prices of the products shown on the website are correct. Being color a factor which depends on each monitor ans its definitions, we cannot guarantee that the color reflected matches the reality.

However, we reserve the right of refusing orders in which the details of the products were incorrectly published, including prices and sales.

The refusal of an order may also have other reasons such as:

  •          Prodcut out of stock.
  •          Inability obtaining payment's validation.
  •          Fraudulent orders.

If there is any trouble with your order we will contact you immediately.

We do everything in our reach to mantain your order and payment's data safe. But we cannot be hold responsible for any loss you might suffer, if any third party gains unauthorized access to any data you provided when accessing or ordering in our site.

CASSIO can modify prices without previous notice. VAT is included in all prices (when applicable) at the prevailing rate.